24/7/365 Customer Care Services & Back-Office Processes
Customer Support
As veteran customer lifecycle specialists, we keep internal customers satisfied, customer management costs low, and customer retention high through services like Customer Acquisition, Technical Support, Shareholder & Investor Support, and Subscription Services via voice, chat, and email interactions.
Back-Office Process Support
As a scalable extension of globally recognized brands, Aptara’s 24/7/365 back-office functions – IT and CRM capabilities and proprietary, customized tools – automate document processing workflows for more accurate, faster, and higher-quality operations that extend beyond products and services.
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Awards & recognition
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Years of experience
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Customers
Testimonials
“Aptara’s unique pairing of technology expertise and publishing industry savvy made them a natural fit for this high-profile project. Going forward, Aptara will play a key role in our eCommerce platform, managing the content, and maintaining the level of quality Elsevier is determined to continue to offer its customers.”
