GLOBAL SUPPORT SERVICES
Customer Support
LMS Administration
- LMS Migration, Hosting, and
Maintenance - Content and User Management
- Learning Delivery, Facilitation, and Support
Technology Support Services
- Customer Service Helpdesk
- Technical Support Helpdesk
- Workflow and Process
Optimization Specialists
Staff Augmentation
- LMS Evaluation and Selection
- LMS Implementation and Integration Specialists
- Domain Specialist Trainers
QA & Testing
- QA Process Review and Optimization
- Checklists and Documentation
- Random and Planned Audits
- External Audit Management
Learning Management System (LMS) Services
Robust Learning Management and Administration Services with expertise in forty different (custom, open-source, and commercial) LMSs that can help you scale and productivity levels and reduce existing costs by 40%-50%.
Technology Support Services
Evaluate, redesign, and optimize learning technology ecosystems with the appropriate technology for performance goals.
Design Capabilities for Learning Transformation
Learning experiences that deploy ID models to understand business and learner needs using design processes, technology, and learning services.
Customer Acquisition
- Business-to-Business and Business-to-Consumer sales solutions
- Customer retention management
- Database cleansing
Technical Support
- Test plan and guide developmen
- Localization play-through
- Beta-testing and defect management
Subscription Services
- QA Process Review and Optimization
- Checklists and Documentation
- Random and Planned Audits
- External Audit Management
Shareholder & Investor Support
- Customer care
- Customer Acquisition
- Technical Support
- Subscription Services
Back-office Process Support
- Claims Processing & Document Management
- Data Compliance
- Compliant Document Design